Reset Password

If you already have a portal account, please enter the registered email address for the account and the full account number (as shown on your monthly statement).
Reset instructions will be sent immediately via email.

The e-mail address that you provide must have been previously registered with our system through Customer Service!


Password resets only work with existing portal accounts. Per CJM policy, portal accounts are not created automatically. Please contact Customer Service by e-mail or by phone at (925) 426-1508 to establish an account.